Quality, Quantity and Recency, these are the three things your restaurant’s reviews should focus if you want your restaurant to truly rank and get popular. Ranking isn’t just about how awesome your restaurant is, it’s also a way to bring more customers (and even investors) in your dining business. And if you want your ranking to improve, you should also make sure that you follow these things to get more positive and constant reviews:
Provide Truly Exceptional Services
Commonly in traveling/restaurant reviews, it’s not the luxurious gestures that reviewers mention, but it’s always the minute details, unpredicted shockers, and the noteworthy assistance of your restaurant’s staff. If your service is genuinely and utterly amazing, it’ll be impossible that people dining in your restaurant will not mention it in the review.
The Food Shouldn’t Just Be “Ok”, It Should Be “WOW”
When you open your restaurant, you shouldn’t just aim to provide food to make up for the hungry stomach, but you should also need to please the taste buds of your dining customers. To have an amazing food, you should have a chef that you can really trust to serve the best tasting food. He or she shouldn’t just be able to serve delicious dishes, but he or she should also know how to work with a team, prepare food in a restricted time but still with consistent quality. For your restaurant’s food, invest in the best and fresh ingredients, to ensure the food’s quality. How the food is served or plated is also important. It’s a chance for your dining customers to take photos of your food and share it with their friends, encouraging more customers to come in your restaurant.
And if your food doesn’t taste good and doesn’t look delicious, obviously you’ll get bad reviews, and people will be discouraged to enter your restaurant.
Your Location Should Be Convenient
You don’t want to get into a criminal-rich street to get to a restaurant do you? Obviously, you’d want a place where you can easily go to after work, meetings, events and etc. Your restaurant’s name should also be seen in a busy street, where people often pass by and may be even consider eating in your restaurant. Although, you should also provide a parking space for dining customers who have vehicles. If they don’t find any parking space near you, obviously they’ll just find one they can park the nearest to.
Offer them incentives to leave a Review for Your Restaurant
One of the many ways to improve the overall ranking of your restaurant, is to get good reviews on websites like TripAdvisor.com. If you’re struggling to get these kind of online feedbacks, you should offer them incentives before leaving your restaurant. It can be a small discount or a free bottle of wine. You can also get creative and do it in your own unique style.
By doing this, you’re building a road for regular reviews. One review can change your ranking to a whole new level. The aim is to get as much as reviews you can get.
If you’re a new waitress/waiter, you might be a newbie of things experienced individuals in this industry already know. But before you make any mistakes or regrets, here are 7 things that you should know before serving tables.
You can earn six figures
Although salaries are comparatively, the average waiter can serve a total of twenty tables while in a busy shift. This means that you can collect hundreds of dollars in cash tips alone, even after bartenders and kitchen staff are given their part of the money. The payment varies for each waiter. But, in New York alone, there are waiters who earn more than $100,000 annually working at a high-end restaurant.
Customers will wreck their own food to earn a free meal
There are definitely customers who usually wreck their own food so that they don’t have to pay for it. And what’s worse, they’ll come back to the same restaurant and do it again, until you already say that it’s enough. A strand of hair getting in your food can happen sometimes, but not a lot. However, when the customer says that they found hair in the middle of their burger, it’s suspicious enough if the patties are already formed. But obviously, you won’t be able to accuse them of lying, so you’ll just have to apologize and compensate their meal.
If you’re a newbie, staff members will be hard on you
Since you’ll be part of an industry where your coworkers depend on tips as their main income, other old waiters and waitresses will be hard on you if you make any mistake at their table or if you’re way in their objective of getting a nice tip. You’ll probably receive snide comments from them or get brushed off, so you have to prepare for that. If you do something wrong, you won’t be able to escape the wrath of your coworker and it will not be the nicest way. Therefore, if you’re still starting, make sure you have a thick hide and a habit of learning from your mistakes.
Teamwork is more important than you think
Being a waiter, it isn’t just about competing with your coworkers of who gets the biggest tips or the most tables at the end of the day. When you become a waitress, you’ll have to know how to read your coworker’s expressions, and you can tell when something is bothering them or if you need to ask them to do something. This is great especially if you’re far away from each other, and shouting isn’t an option. One look of the drinks sitting on the bar, the other waiter/waitress already knows that it needs to be served.
Customers have the habit of dining and dashing
Your customer might tell you that he/she will pay half-card and half-cash for the meal. You didn’t know that once you left your eye on them to bill the card, the customer already left with you having the responsibility to pay for the half of their meal. You should avoid this by keeping an eye on this particular customer.
Customers will judge the way you look
It may not affect the service you give them, but it does affect the tip you receive in the end. Therefore, dress appropriately while working, they tend to judge a book by its cover.
Big tips are rare, but they still happen
Sometimes you feel like the tips you receive are not enough, but there will be a time where you’ll receive a big tip.